Promoting entrepreneurship among coffee farmers, that is what our sustainability policy is all about. Caring about quality, the people and the environment is pivotal. Since 2002 and through our Douwe Egberts Foundation, we have helped about 60,000 farmers improve their cultivation methods. This approach ensures better yields and better harvest quality, allowing farmers' incomes to climb accordingly. Visit: www.defoundation.org for more information.

Since 2004 we have been working together with UTZ Certified, which is an independent hallmark for sustainable coffee. Whoever buys UTZ Certified coffee or cacao helps create a better tomorrow. It is because UTZ Certified stands for sustainable agriculture with better opportunities for farmers, their families and our planet. And, it helps us improve the environment and obviously we can secure mother earth's natural resources. Today and tomorrow. It tastes much better. For more information, visit: www.utzcertified.org.

Douwe Egberts buys sustainable, certified coffee. By 2013 the amount of UTZ Certified coffee had reached 90 million kilograms, 25% of all the coffee the company bought across the globe and more than 90 billion cups of coffee served.

During all transport activities, we invest our best efforts to push down the CO2 emissions. It is our goal to reduce our CO2 discharge level by 20% by the year 2015, compared to 2007. Douwe Egberts has invested heavily in projects aimed at exchanging road transportation for more environmentally friendly water-based alternatives. For instance, unprocessed coffee from Antwerp is supplied onboard ships most of the time. It helps us discharge less CO2, but also we are able to save on fuel costs.

A few years ago we set up a logistics network called FLAME in cooperation with other companies. The English translation of FLAME stands for flexibility, reliable delivery, delivery models, corporate social responsibility and efficiency. By combining rides and cargoes we are able to avoid unnecessary or empty return drives. Also, participants embrace economical trucks and paperless procedures as much as possible. In 2011 we received the Lean and Green Award for our CO2 objectives at the logistical level.

Our service staff set out every day to maintain our coffee makers at the customers'. The company cars they use are exchanged for economical alternatives discharging less CO2. Also, staff receive training to learn how they should drive the ECO-Pro way. For these efforts that will ensure 20% less CO2 emission, in 2012 we received the Lean&Green Personal Mobility award. In 2013 the first electrical company cars were taken into use.