Terms of Use [DOUWE EGBERTS]

Welcome to the DOUWE EGBERTS® website (“Website”). This Website is offered to you by “Jacobs Douwe Egberts ZA Proprietory Limited” (“JACOBS DOUWE EGBERTS”) whose principal office is at Ground Floor, Building 29, Woodlands Office Park, Western Service Road, Woodmead, Sandton 2191, South Africa – registration number 2014/253832/07.


These terms and conditions of use ("User Terms") apply to all visits to and use of the Website, as well as to all information, recommendations and/or services provided to you on or through this Website (the "Information"). By using this Website you agree to the User Terms. These User Terms can at all times be changed or otherwise amended by JACOBS DOUWE EGBERTS. The changed or amended User Terms enter into force at the moment of publication on this Website.

Information and Liability

The Information is for general information purposes only. JACOBS DOUWE EGBERTS shall not be liable for any damage resulting from the use of (or inability to use) the website, including damage caused by viruses or any incorrectness or incompleteness of the Information, unless such damage is the result of any wilful misconduct or from gross negligence on the part of JACOBS DOUWE EGBERTS or its managing employees. JACOBS DOUWE EGBERTS shall further not be liable for damage resulting from the use of electronic means of communication, including – but not limited to – damage resulting from failure or delay in delivery of electronic communications, interception or manipulation of electronic communications by third parties or by computer programs used for electronic communications and transmission of viruses.

Privacy Policy

The data will be used exclusively to process your request. An access to the entered data by the third parties will take place only in order to process your request. A revocation of the consent to the temporary storage of your data is possible at any time. For details, see Privacy.

Linked Sites

This website may provide links to external internet sites. JACOBS DOUWE EGBERTS shall not be liable for the use or the content of internet sites that link to this site or which are linked from it. The DOUWE EGBERTS Privacy Policy does not apply to any processing of your personal data on or through such external sites.

Intellectual Property

Unless otherwise indicated, all rights to this Website and the Information, including copyright and other intellectual property rights, are owned by JACOBS DOUWE EGBERTS. Users are permitted to read the Website and the Information and make copies for their own personal use, for example by printing or storing it. All other use of Website or the Information, for example the storage or reproduction of (a part of) the Website in any external internet site or the creation of links, hypertext links or deep links
between the Website and any other internet site or any other use, requires the prior written consent of JACOBS DOUWE EGBERTS.

"DOUWE EGBERTS®", and all other trademarks figuring on this Website are registered trademarks of KONINKLIJKE DOUWE EGBERTS B.V. (“KDE”), JACOBS DOUWE EGBERTS B.V. or any of its affiliates and/or subsidiaries.

Unsolicited Ideas

In the event you post unsolicited ideas and/or materials whether consisting of texts, images, sounds, software, information or otherwise (the "Materials") on this Website or send these to JACOBS DOUWE EGBERTS by e-mail or otherwise, JACOBS DOUWE EGBERTS shall be entitled to use, copy and/or commercially exploit such Materials to the fullest extent and free of charge and JACOBS DOUWE EGBERTS shall not be bound by any confidentiality obligation in respect of such Materials. You hereby indemnify and hold JACOBS DOUWE EGBERTS harmless from and against all actions, claims and liabilities, suffered, incurred or sustained by JACOBS DOUWE EGBERTS as a result of the use and/or exploitation of the Materials infringing the (intellectual property) rights of any third party or otherwise being unlawful towards a third party.

Applicable Law and Jurisdiction

These User terms shall be exclusively governed by the South African laws. All disputes arising in connection with these User terms, including disputes concerning the existence and validity thereof, shall be submitted to the competent courts of South Africa unless binding statutory requirements specify otherwise.


Latest version Feb 2021.